Agents warned that Renters Rights Act will create more tenant complaints
A new analysis of complaints against lettings agencies suggests that the volume is likely to rise thanks to the Renters Rights Act. Propoly’s analysis suggests there are some 14,288 letting agents nationwide. Tenant complaints data show that an estimated 4,220 complaints were made against agents in 2025, up from 2,863 in 2024. This represents an […]
Letting agent complaints rise 47% amid regulatory pressure
Complaints against letting agents in the UK increased by 47.4% in 2025, rising to 4,220 from 2,863 the previous year, according to analysis by tenant onboarding platform Propoly. The sharp rise follows a 19.6% increase in complaints between 2023 and 2024, indicating an accelerating trend that may have implications for landlords and property management firms. […]
Agents get big thumbs up from private tenants
A property firm’s survey suggests strong tenant backing for the work of their letting agent. Propoly commissioned a survey of 1,000 UK tenants to understand how they feel about their letting agent. It found that over half rate their agent highly: 24% describe their agent as ‘good’ and 28% rate them as ‘excellent’. A similar […]
Tenants still unclear on Renters’ Rights Act despite major reforms
A significant proportion of tenants remain unclear about the implications of the Renters’ Rights Act despite the legislation introducing some of the biggest changes to the private rented sector in decades, according to new research from Propoly. The survey of 1,050 UK tenants found that 36% have little to no understanding of the legislation, while […]
2025 Budget: What Letting Agents Need to Know
The 2025 Budget has landed, and for letting agents, it brings both challenges and opportunities. With confirmed tax rises on property, savings, and dividend income — including a 2% increase on both dividend and property income — many landlords will be reassessing their portfolios, profitability, and long-term strategies. In addition, the government has frozen tax […]
Making Tenancy Progression Easier, Two Years Running
At Propoly, our mission has always been simple: make tenancy progression smoother, faster and less stressful for letting agents. That’s why we’re thrilled to have been recognised for the second year running at the ESTAS, winning Best in Sector for Tenancy Progression. These awards are powered entirely by verified client feedback, so this recognition isn’t […]
Nine changes to build a vibrant PRS that works for all
Nine changes to build “a vibrant PRS that works for all”. The Government is determined to press ahead with the abolition of Section 21. Its plans to offer more protection to tenants come at a time when many private landlords have already left or are planning to leave the industry. While I don’t believe that’s […]
50 million reasons to choose Propoly
50 million reasons to choose Propoly 50 million reasons might sound like a ridiculous boast. It’s not. At Propoly, we have just reached a major milestone. In the year to date – and we’re still in September – transactions through the PropTech platform reached £50 million. That’s £50 million in holding deposits, initial deposits, and […]
The pros and cons of AI: Separating fact from fiction
The pros and cons of AI: Separating fact from fiction – by Sim Sekhon, MD When ChatGPT was released last November, it didn’t take long for alarm bells to start ringing. This new AI technology was, reportedly, the start of human obsolescence. When machines could produce coherent essays, sit exams for us, write poetry and […]
Finding the right tenant – what does it take?
Finding the right tenant takes more than a reference check. The rental market is fast-paced and competitive. Agents have an average of six viable applicants for every tenancy. In such a climate, it could be tempting to let the property to the first applicant to pass a reference check. Bish, bash, bosh – done. But […]