WEBINAR: The Renters’ Rights Act: How to Thrive & Survive
Insights on the latest UK rental market trends, automation tips, and industry regulations.
A new analysis of complaints against lettings agencies suggests that the volume is likely to rise thanks to the Renters Rights Act. Propoly’s analysis suggests there are some 14,288 letting agents nationwide. Tenant complaints data show that an estimated 4,220 complaints were made against agents in 2025, up from 2,863
Complaints against letting agents in the UK increased by 47.4% in 2025, rising to 4,220 from 2,863 the previous year, according to analysis by tenant onboarding platform Propoly. The sharp rise follows a 19.6% increase in complaints between 2023 and 2024, indicating an accelerating trend that may have implications for
A property firm’s survey suggests strong tenant backing for the work of their letting agent. Propoly commissioned a survey of 1,000 UK tenants to understand how they feel about their letting agent. It found that over half rate their agent highly: 24% describe their agent as ‘good’ and 28% rate
A significant proportion of tenants remain unclear about the implications of the Renters’ Rights Act despite the legislation introducing some of the biggest changes to the private rented sector in decades, according to new research from Propoly. The survey of 1,050 UK tenants found that 36% have little to no
While it’s been headline news since 1 May, it appears that one in three tenants still don’t know anything about how the Renters’ Rights Act impacts them. Research from Propoly found that 36% of tenants have little or no knowledge of the Act, despite the legislation bringing major changes to tenant protections
The 2025 Budget has landed, and for letting agents, it brings both challenges and opportunities. With confirmed tax rises on property, savings, and dividend income — including a 2% increase on both dividend and property income — many landlords will be reassessing their portfolios, profitability, and long-term strategies. In addition,
At Propoly, our mission has always been simple: make tenancy progression smoother, faster and less stressful for letting agents. That’s why we’re thrilled to have been recognised for the second year running at the ESTAS, winning Best in Sector for Tenancy Progression. These awards are powered entirely by verified client
The Renters Rights Bill is entering its final parliamentary stages and will reshape the private rental sector in England. With the abolition of Section 21, new rules on periodic tenancies, rent increases, and pet ownership, landlords and letting agents must prepare for major changes. This guide answers the key questions
Rent protection insurance has emerged as one of the most effective and low-effort ways for letting agents to not only protect landlords’ income but also grow their own. The good news? You don’t need to reinvent your workflow or chase paperwork. With Propoly, it’s built in. Letting agents today are
Nine changes to build “a vibrant PRS that works for all”. The Government is determined to press ahead with the abolition of Section 21. Its plans to offer more protection to tenants come at a time when many private landlords have already left or are planning to leave the industry.
