Agents warned that Renters Rights Act will create more tenant complaints
A new analysis of complaints against lettings agencies suggests that the volume is likely to rise thanks to the Renters Rights Act. Propoly’s analysis suggests there are some 14,288 letting agents nationwide. Tenant complaints data show that an estimated 4,220 complaints were made against agents in 2025, up from 2,863 in 2024. This represents an […]
Letting agent complaints rise 47% amid regulatory pressure
Complaints against letting agents in the UK increased by 47.4% in 2025, rising to 4,220 from 2,863 the previous year, according to analysis by tenant onboarding platform Propoly. The sharp rise follows a 19.6% increase in complaints between 2023 and 2024, indicating an accelerating trend that may have implications for landlords and property management firms. […]
Agents get big thumbs up from private tenants
A property firm’s survey suggests strong tenant backing for the work of their letting agent. Propoly commissioned a survey of 1,000 UK tenants to understand how they feel about their letting agent. It found that over half rate their agent highly: 24% describe their agent as ‘good’ and 28% rate them as ‘excellent’. A similar […]
Tenants still unclear on Renters’ Rights Act despite major reforms
A significant proportion of tenants remain unclear about the implications of the Renters’ Rights Act despite the legislation introducing some of the biggest changes to the private rented sector in decades, according to new research from Propoly. The survey of 1,050 UK tenants found that 36% have little to no understanding of the legislation, while […]